Frequently Asked Questions
Everything you need to know about your next collector's piece.
How do you ensure the model cars are not damaged during shipping?
We use premium, high-impact packaging materials and double-boxing techniques specifically designed for fragile collectibles to ensure your model arrives in mint condition.
What is your return policy for limited edition models?
We offer a 14-day return period for unopened and sealed products. Due to the collectible nature of our inventory, items must be in their original, untampered packaging to qualify for a refund.
Do you offer international shipping for global collectors?
Yes, Model Cars Houston ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
Are the models pre-assembled or do they require building?
The majority of our inventory consists of high-quality, pre-assembled die-cast and resin display models. Please check the individual product description for 'Kit' vs 'Ready-made' status.
How can I track the status of my order?
Once your order is processed, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Shop Pay for higher-value collectible items.